Frequently Asked Questions

Popular FAQs.  If you have further enquires, please send us an email at hello@essence2U.com.

About our products

How to you ensure the quality and freshest of the products?

As quality and efficacy are of utmost importance, all our health supplements are sealed and packed in opaque containers to protect and maintain product integrity against exposure to light.

How should I store my supplements?

Due to the high humidity and temperature in our local climate, it is advisable to store all supplements in a cool dry place (preferably below 25 degrees).  The best place will be in a refrigerator (not in freezer) where temperature remains constant and humidity is low.

However, when taking supplements out of the fridge for consumption, DO NOT LEAVE it out for too long in the ambient temperature as that may gather condensation on the bottle and also in the products.  Return it back to the fridge immediately after use.

How to differentiate between freeze-dried and genuine fresh royal jelly?

Beware of capsules containing freeze-dried (lyophillzed) royal jelly suspended in vegetable oil that purport/claim to contain fresh royal jelly.  To test whether it contains genuine quality, bite and chew a capsule.  If it is genuine fresh royal jelly, it should taste creamy and smooth.  Processes versions of royal jelly in capsules when chewed have a sandy feeling (granulation is due to the mixing of freeze-dried royal jelly and vegetable oil), and a roasted caramel taste.

Beside this online store, where else can I buy the products?

Our products are readily available at major pharmacies in Singapore, such as Guardian, Watson, Unity, etc.

Delivery and Payment matters

What happen after I confirm my online order?

Once you confirm your order online, you will receive the following emails:-

Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.

Shipment Confirmation. This e-mail confirms that your order  has shipped. The arrival time of your order depends on the shipping method either by our courier service or SingPost registered mail.

If shipment is by SingPost, a tracking number will be given to you.  You can now track your delivery on www.singpost.com or SingPost mobile app.

If shipment by our courier service, we will  contact you half or 1 day in advance to notify you of our delivery time.

Self Collection. Products are ready for collection within 1-3 working days from the date of your order confirmation and payment received and this is also subject to stock(s) availability.

How long will it take for my items to arrive?

The order process will begin once your online purchase is completed.  Once stock availability is confirmed, your payment is approved and receiving address is verified, we will proceed to arrange for shipment.

Your parcel will reach you within 5-10 business days. For overseas orders, it could take between 10-30 business days, depending on the delivery service in the destination country.

How do I cancel or make changes to my confirmed order?

After you have clicked “Place Order,” your order begin to process and a confirmation email will be sent to you.  You will have to contact our office directly at (65) 6538 9983 during office hours to notify us.

However, if the parcel is already shipped out through our delivery services, you are not able to cancel or make changes to the orders.

Why don't you ship to my country?

At this moment, we only serve Singapore market and selected overseas market and we will extend to other countries in the near future.

We welcome overseas order, please contact hello@essence2u.com.

What methods of payment are accepted?

We accept payment via credit cards payment online or direct bank transfer.

For direct bank transfer (applies only to local transfer), please indicate your order number in your payment note for easy reference.

Bank : Standard Chartered Bank

Acc name: Wil Harrisons Healthcare Pte Ltd

Acc number: 010-868-0542

What happen if there is no stock ?

All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product(s).